Questions to ask before appointing an MM2H operator.
A practical meeting checklist: verify the legal entity, understand the service agreement, separate fees and decide how your documents will be handled.
Begin with the business behind the brand
Before discussing an application, ask for the legal company name and licence number of the business you would appoint. A website address, a social account or a familiar trading name is not enough to identify the contracting party.
MOTAC provides an official directory of licensed MM2H companies. Check the record there, match it to the proposed agreement and note the date of your check. If the names or details do not line up, ask for clarification before proceeding. A licence check is evidence of a record at a point in time; it is not a prediction of the service you will receive.
Ask for a written scope
A useful proposal explains the work included, what you must do yourself, and what costs extra. Ask who will be responsible for each stage, how you will receive updates, and what happens if the requirements or your circumstances change.
Take these questions into the conversation:
- Which legal entity will sign the agreement and receive payment?
- What services are included, and where does the engagement end?
- Who checks the application documents, and who submits them?
- How are questions, delays and requests for additional evidence handled?
- What happens if you decide not to continue?
Do not rely on a verbal description where the written agreement says something different. Keep a copy of the version you accept.
Separate the costs
Request an itemised explanation that distinguishes professional fees, official charges and third-party expenses. Ask when each payment becomes due, whether it is refundable, and what conditions apply to refunds or cancellations.
A quoted total is hard to compare if one provider includes services that another excludes. Build your comparison from the scope and payment terms rather than from the lowest headline figure. This article does not recommend a price or assess whether a particular quote is fair.
Decide how documents will move
Ask why each document is needed, who will access it, how it will be transferred and when it will be removed from the provider’s systems. Confirm that the person requesting a document is acting for the business you have appointed.
Avoid sending sensitive records into a public comment thread or to an unverified contact. Our own publication enquiry form is not an application channel and should not receive passports or financial files.
Keep expectations grounded
Ask an operator to explain the process and the source of any claim about timing or eligibility. Treat a promise of guaranteed approval as a reason to seek further evidence. An operator’s role and an authority’s decision are different things.
If you remain uncertain about a material term, obtain independent advice before signing. Our directory standards explain the limited meaning of a verified profile, while our resource library links back to official sources.
Check the operator and the evidence.
Read our directory verification standards and use official sources before appointing an operator or preparing a licensing enquiry.
Read operator verification standards Find official MM2H resourcesSources & further checking
- MOTAC: licensed MM2H companies (opens in new tab) (external website)
Source consulted: 12 November 2026. Recheck current information before acting.
General editorial information, not immigration, legal, tax or financial advice. Suggest a correction.